Introduction

Auberge du Parc SA is responsible for the collection, processing and use of your personal data.

Your trust is important to us, which is why we take data protection seriously and ensure appropriate security in accordance with Swiss law.

If you have any questions or comments regarding our processing of personal data and the legal bases on which we process it, you can contact us using the following details:

By post: Auberge du Parc SA, Rue de l’avenir 8, 2800 Delémont, Switzerland

By email: auberge@raiffeisen-parc.ch

Browsing our websites

Auberge du Parc SA is the operator of the website www.aubergeduparc.ch and other websites and sub-sites (collectively, «our websites»). When you visit our websites, our servers temporarily record each visit in a log file. The following technical data is recorded and retained until it is automatically deleted, at the latest after 180 days:

• the IP address of the requesting computer,
• the name of your internet service provider,
• the date and time of access,
• the website from which the access was made (referrer URL), including, where applicable, the search term used,
• the name and URL of the requested data,
• the status code (e.g., error message),
• the operating system of your computer,
• the browser you are using (type, version and language),
• the transmission protocol used (e.g. HTTP/1.1), and
• where applicable, your username resulting from registration or authentication.

This data is collected and processed to enable the use of our websites and apps, to ensure the ongoing security and stability of the system, and to enable us to optimise our online services. The data is also collected for internal statistical purposes.

Furthermore, the IP address is analysed alongside other data in the event of attacks on the network infrastructure or other unauthorised or abusive use of the website, for the purposes of investigation and defence, and, where necessary, used in criminal proceedings for identification purposes and in civil and criminal proceedings against the users concerned.

The legal basis for such data processing lies in our legitimate interest within the meaning of Article 13(1) of the Data Protection Act (LPD)/Article 31(1) of the New Data Protection Act (nLPD) and Article 6(1)(f) of the General Data Protection Regulation (GDPR).

Booking management system (CloudBeds)

Auberge du Parc SA uses CloudBeds as a property management system (PMS) to manage reservations, check-ins, check-outs and billing. In this context, the following personal data may be collected and processed:

• First name and surname
• Postal address
• Email address
• Telephone number
• Payment data (processed securely)
• Arrival and departure dates
• Accommodation preferences

This data is necessary for the performance of the hosting contract in accordance with Article 13(2)(a) of the Data Protection Act (LPD)/Article 31(2)(a) of the New Data Protection Act (nLPD) or Article 6(1)(b) of the General Data Protection Regulation (GDPR). CloudBeds acts as a data processor and is subject to strict data protection obligations.

Telephone contact

You can contact us by telephone. You are responsible for any messages or content you send us by telephone (e.g. orders, purchase requests, general enquiries, etc.).

In order to answer your questions, we may ask you to provide additional information, such as your full name, address, email address, etc. We will only collect from you the personal data necessary to identify you and to respond to your enquiries as effectively as possible.

The processing of this data is therefore necessary for the implementation of pre-contractual or contractual measures in accordance with Art. 13(2)(a) of the Data Protection Act (LPD)/31(2)(a) of the New Data Protection Act (nLPD) or Article 6(1)(b) of the General Data Protection Regulation (GDPR), or is based on our legitimate interest in accordance with Article 13(1) of the FPA/31(1) of the new FPA or Article 6(1)(f) of the GDPR.

Contact us by email or post

You can contact us by email or post. You are solely responsible for any messages or content you send to us in this way. We recommend that you do not send any sensitive information. We will only collect personal data that you provide voluntarily.

In order to respond to your enquiry by email, we may ask you to provide additional information, such as your full name, address, telephone number, etc. We will only collect the personal data necessary to identify you and to respond to your enquiry as effectively as possible.

The processing of this data is therefore necessary for the implementation of pre-contractual or contractual measures in accordance with Art. 13(2)(a) of the Data Protection Act (LPD)/31(2)(a) of the New Data Protection Act (nLPD) or Article 6(1)(b) of the General Data Protection Regulation (GDPR), or is based on our legitimate interest in accordance with Article 13(1) of the FPA/31(1) of the new FPA or Article 6(1)(f) of the GDPR.

How to use the contact form

You can use the contact form to get in touch with us. To do so, we need the following information:

• Title*
• First name and Surname*
• Address*
• Telephone number
• Email address*
• Notes*

Fields marked with an (*) are mandatory.

We use this data solely to respond to your enquiry in the most appropriate way possible. The processing of this data is therefore necessary for the implementation of pre-contractual or contractual measures in accordance with Article 13(2)(a) of the LPD/Article 31(2)(a) of the nLPD or Article 6(1)(b) of the GDPR.

Subscription to our newsletter and marketing emails

On our website, you can subscribe to our newsletter. You must register to do so. The following details must be provided when registering:

• Title
• First name and Surname
• Email address*

Fields marked with an (*) are mandatory.

Once you have entered the details above, you can complete your subscription to our newsletter. We use the «double opt-in» process. Once you have submitted your subscription, you will receive an email containing a confirmation link. To complete your subscription to the newsletter, you must click on this link. If you do not click on the confirmation link, your email address will be permanently removed from our temporary list of newsletter subscribers after 24 hours.

We will use your data to send the newsletter until you withdraw your consent. You can withdraw your consent at any time with effect for the future or by clicking on the unsubscribe link in the newsletter emails.

Biscuits

Cookies contribute in many ways to making your visit to our website easier, more enjoyable and more meaningful. Cookies are information files that your internet browser automatically stores on your computer's hard drive when you visit our website.

We use cookies, for example, to temporarily store the services and inputs you have selected when filling out a form on our web pages, so that you do not have to re-enter them when accessing another subpage.

Most internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or that a message appears every time you receive a new cookie. Disabling cookies may mean that you cannot use all the features of our websites.

The legal basis for processing personal data for the aforementioned purposes lies in our legitimate interest, in accordance with Art. 13 para. 1 FADP / Art. 31 para. 1 nFADP and Art. 6 para. 1 lit. f GDPR.

Tracking tools

Google Analytics

The website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. Google Analytics uses methods that enable the analysis of the use of our websites, such as cookies. The information generated by the cookie about your use of our sites is transmitted to a Google server in the United States and stored there. The IP address is anonymised before transmission. This information is used to evaluate the use of our web pages and to compile reports on activities on our web pages.

This processing is based on our legitimate interest pursuant to Article 6(1)(f) of the GDPR.

Google Maps

We use the Google Maps API from Google Inc. on our websites for the visual presentation of geographical information. By using Google Maps, information about your use of our website, including your IP address, is transmitted to a Google server in the USA and stored there.

The legal basis for processing data for this purpose is our legitimate interest in accordance with Article 6(1)(f) GDPR.

Social media

Our websites may contain links to social networks. The links do not lead to the transmission of data to the provider without user interaction when loading our web pages (no ‘plugins’). Behind the social network buttons, there is only a link to our presence on the respective network. No user data is transmitted from our websites to the social network.

Our websites may include links to the following networks:

• Facebook (Meta Platforms Ireland Ltd)
• Instagram (Meta Platforms Ireland Ltd)
• YouTube (Google Ireland Limited)
• LinkedIn (LinkedIn Corporation)

Shelf life

We retain personal data for as long as necessary to provide the aforementioned services and for further processing in the context of our legitimate interests in accordance with Articles 13(1) and (2)(a) FADP / 31(1) and (2)(a) nFADP and Article 6(1)(b) and (f) GDPR.

Contractual data will be retained by us for a longer period if this is required by statutory retention obligations or if we have another legitimate interest in doing so. The retention obligations that require us to retain data arise in particular from accounting and tax regulations. According to these regulations, commercial communications, concluded contracts and accounting records must be kept for ten years after the end of the year in which they were last processed.

Transfer of data to third parties

We only transfer your personal data if you have expressly consented to it, if there is a legal obligation to do so, or if it is necessary to fulfil our contractual obligations or to assert our rights. In addition, we transfer your data to third parties to the extent necessary for the use of our websites or applications and for the performance of the contract.

Our websites are hosted on servers in Switzerland. Data is transmitted for the purpose of fulfilling our pre-contractual and contractual obligations and of providing and maintaining the functionality of our website and applications.

Transfer of personal data abroad

We may also transfer your personal data to third-party companies (contracted service providers) abroad for the purposes of data processing described in this privacy policy. These companies are obliged to protect your data to the same extent as we are. If the level of data protection in a country does not correspond to that of Switzerland or the EU, we will ensure, by means of a contract previously communicated to the Federal Data Protection and Information Commissioner (FDPIC), that the protection of your personal data always corresponds to that of Switzerland or the EU.

Right of access, rectification, erasure and restriction of processing; right to data portability

In accordance with applicable Swiss data protection law (FADP/revFADP) and the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access: you have the right to know what data we process concerning you.
• Right of rectification: you have the right to have inaccurate data concerning you corrected.
• Right to erasure: you have the right to request the deletion of your personal data in certain circumstances.
• Right to restriction of processing: you have the right to request the restriction of the processing of your data.
• Right to data portability: you have the right to receive your data in a structured, commonly used and machine-readable format.
• Right to object: you have the right to object to the processing of your data in certain cases.

To exercise these rights, please contact us at the email or postal address given in the introduction.

Data security

We implement appropriate technical and organisational security measures to protect your personal data stored with us against manipulation, partial or total loss, and unauthorised access by third parties. Our security measures are continually improved in line with technological developments.

We also place great importance on internal data protection. Our employees and the service companies we commission are bound by us to observe confidentiality and comply with data protection regulations.

Changes to this privacy policy

Auberge du Parc SA reserves the right to amend this privacy policy at any time. The updated version will be published on our website along with the date of its entry into force. We advise you to consult this policy regularly in order to be aware of any potential changes.

Delémont, 14.04.2026