Terms and conditions of sale
These General Conditions of Sale (hereinafter: «T&Cs») govern the contractual relations between:
Strike Park SA
Rue Emile-Boéchat 87
CH-2800 Delémont
UID: CHE-469.018.791
Email : contact@raiffeisen-parc.ch
Operating the leisure centre «Raiffeisen Parc» (hereinafter: «the Raiffeisen Parc» or «the Seller»),
and any natural or legal person (hereinafter: «the Client») making a reservation, an order or a visit to the Raiffeisen Parc.
Raiffeisen Parc reserves the right to amend these T&Cs at any time. The applicable version is the one in force at the time the contract is concluded, as published on the Raiffeisen Parc website or available at reception.
Article 1 – Scope
1.1 These general terms and conditions apply to all services and facilities offered by the Raiffeisen Parc, in particular:
- access to leisure and entertainment activities (arcades, games, etc.); ;
- events (birthdays, corporate outings, private hires, etc.); ;
- online bookings ;
- dine-in orders (particularly via QR code); ;
- catering and bar services; ;
- the issuance and use of gift vouchers; ;
- the loyalty scheme.
1.2 These Terms and Conditions are supplemented, where applicable, by:
- the safety rules specific to each activity; ;
- the staff regulations of the Raiffeisen Parc ;
- the special conditions concluded in writing for certain events (e.g. private hire, specific offer).
These documents form an integral part of these terms and conditions and are available upon request at reception or on the Raiffeisen Parc website.
In the event of any discrepancy between these T&Cs and any special terms and conditions agreed in writing with the Client (e.g. an event contract), the latter shall prevail. Failing that, these T&Cs shall apply.
By making a reservation, placing an order or visiting the Raiffeisen Parc, the Customer acknowledges that they have read these GTC and accept them without reserve.
Article 2 – Customer account and loyalty programme
2.1 The creation of a customer account on the Raiffeisen Parc website or application is subject to the acceptance of these Terms and Conditions. The Customer confirms that they have read the Terms and Conditions by ticking the corresponding box during registration.
2.2 To open an account, the Customer must provide accurate and complete personal data, including: surname, first name, valid email address, date of birth, postcode (NPA). This data is necessary for account management, the loyalty programme, internal statistics and the personalisation of services.
2.3 The Customer is solely responsible for the confidentiality and security of their login details (password, access to their email address, etc.). Any use of their account is presumed to have been made by them, unless Raiffeisen Parc is notified immediately of any suspected fraudulent use.
2.4 Raiffeisen Parc reserves the right to suspend or terminate, without compensation, any customer account in the event of:
- breach of these T&Cs; ;
- fraud or attempted fraud ;
- inappropriate behaviour, contrary to safety rules or internal regulations.
2.5 Setting up a customer account allows, where applicable, participation in the loyalty programme. The rules regarding the accumulation, conversion and validity of points are defined on the website. The points:
- are personal and non-transferable; ;
- cannot be exchanged for cash; ;
- can be used for specific services (e.g. arcade games).
2.6 Le Raiffeisen Parc may modify, suspend or cancel the loyalty programme at any time, without compensation for Customers. In the event of deletion or termination of an account (at the request of the Customer or the Parc), any accumulated points shall be permanently lost.
Article 3 – Conclusion of the contract
3.1 The contract between the Client and the Raiffeisen Parc is concluded at the time of Payment confirmation or from there order confirmation depending on the purchase channel.
3.1 Online bookings (activities and events)
- a) The Client selects the activity, date, time, number of participants and, where applicable, any associated services (e.g. catering).
b) The Customer checks their order summary (contents, date, time, total price). They are solely responsible for the accuracy of the information provided.
c) The Customer accepts these T&Cs by ticking the box provided for this purpose.
d) The Customer makes the payment via the secure platform provided.
e) The contract shall be deemed concluded upon confirmation of the order by email. This email shall serve as proof of the transaction and the booking.
In the event of an error attributable to the Customer (choice of date, time, activity, number of participants, incorrect e-mail address, etc.), no refund will be granted, subject to the provisions of Article 7.
3.2 On-site ordering (food, drinks via QR code)
- a) The Client scans the QR code to access the online menu.
b) The Customer selects their products and validates their basket.
c) The Customer makes the payment via the secure platform.
d) The contract is concluded at the time of payment validation. The service is performed immediately afterwards (preparation and service of the products).
Food and drink orders cannot be cancelled or refunded once payment has been confirmed.
3.2 In the event of a clear technical error (e.g. aberrant price, double booking due to a bug), Raiffeisen Parc reserves the right to cancel the order or booking. Any amounts already paid will then be refunded to the Customer; any further compensation is excluded.
Article 4 – Absence of right of withdrawal
4.1 In accordance with Swiss law applicable to leisure services provided on a specific date or within a specific period, dated activity or event bookings are firm and final upon order confirmation. No statutory right of withdrawal applies.
4.2 Bookings for activities with a specific date or time cannot be cancelled, modified or refunded by the Customer, except in the cases expressly provided for in Article 7.
4.3 Food and drink orders placed on site (via QR code) are fulfilled immediately after payment. They cannot be cancelled or refunded.
Article 5 – Price and terms of payment
5.1 The prices for the services of the Raiffeisen Parc are indicated in Swiss Francs (CHF), inclusive of all taxes (VAT included). They may be modified at any time. The applicable prices are those displayed at the time of booking or ordering.
5.2 Payment shall be made:
- online at the time of booking (activities, events); ;
- or directly on site (bar, catering, activities).
Cash payment is available at the bar; credit or debit card payments are accepted across the entire site, subject to on-site indications. Digital payment solutions (QR code, etc.) may also be offered.
5.3 For online payments, the transaction is debited immediately. Raiffeisen Parc uses the secure payment solution Saferpay of Worldline. Payment data is encrypted (SSL protocol) and processed directly by Worldline; it does not pass through and is not stored on Raiffeisen Parc's systems.
5.4 Des invoices can be issued for companies and associations for an amount exceeding CHF 1,000.–. Unless otherwise agreed, invoices are payable net within 10 days of the date of issue. In the event of late payment, the Raiffeisen Parc reserves the right to charge default interest and reminder fees in accordance with standard practice.
Article 6 – Bookings, deposits, cancellations and modifications
6.1 Customers are required to report in advance. The booking time corresponds to the start of the activity. In the event of late arrival, the time lost does not entitle you to any extension or refund; immediate access to the activity can no longer be guaranteed.
6.2 Individual bookings (excluding groups)
Any paid activity, even if only partially used, is non-refundable.
In the event of a no-show, the full amount remains payable and no refund or postponement will be granted.
6.3 Group bookings
(< 20 people and/or < CHF 1,000)
- Free modification of the number of participants until 72h (3 days) before the event date.
- Total cancellation less than 72 hours before: the full amount is retained due.
- If the number of actual participants is lower than the number booked, Raiffeisen Parc may charge up to 50 % of the price per absent participant (unless a more favourable agreement is made with the Client).
6.4 Large bookings and events
(≥ 20 people and/or ≥ CHF 1,000)
Deposits
- 50% of the total amount at the time of booking; ;
- 30% one (1) month before the event; ;
- The balance is invoiced after the event and is payable within 20 days net, unless stated otherwise in the contract.
Cancellation by the Customer
- Up to one month before the date of the event: a refund of 50% of the sums already paid; 50% will be retained by Raiffeisen Parc.
- Less than one month before: 100% of the total amount remains outstanding (no refund).
Changes to the number of participants
The final number of participants must be communicated at the latest 20 days before the date of the event. Failing which, the Raiffeisen Parc is entitled to:
- to invoice for the number of participants initially planned; and/or
- to invoice cancelled individuals at the agreed rate.
6.5 Cancellation or modification by Raiffeisen Parc
6.5.1 The Raiffeisen Parc may cancel, postpone or suspend an activity or event for a legitimate reason, in particular:
- force majeure (see Article 9); ;
- technical fault or security issue; ;
- adverse weather conditions for the activities concerned; ;
- directives or restrictions imposed by the authorities; ;
- unplanned unavailability of facilities or personnel making the service impossible or dangerous.
6.5.2 In these cases, the Raiffeisen Parc will offer the Client:
- either a postponement of the activity to another date/time,
- either the refund of the amounts already paid for the service in question.
6.5.3 Any other compensation (damages, travel expenses, loss of earnings, etc.) is excluded, within the limits permitted by mandatory Swiss law.
Article 7 – Use of activities, state of health and safety
7.1 The use of the facilities is under one's own responsibility of the Client. The latter undertakes to strictly comply with:
- the safety instructions displayed on the premises or communicated by the staff; ;
- the Raiffeisen Parc internal regulations ;
- the rules of good conduct (respect for others, absence of dangerous behaviour, etc.).
7.2 The Client declares they are in good physical condition and have no medical contraindications for the chosen activities (in particular heart conditions, joint problems, dizziness, pregnancy, etc.). In case of doubt, it is their responsibility to consult a doctor before participation and to inform the staff of any specific medical conditions.
7.3 Raiffeisen Parc reserves the right, at its sole discretion, to refuse access to certain activities or to interrupt their use for a Client whose state of health, behaviour or alcohol consumption could represent a risk to themselves or to others. In this case, no refund shall be due.
7.4 Raiffeisen Parc shall not be held liable for accidents and damage resulting in particular from:
- failure to follow safety instructions or internal rules; ;
- from inappropriate or non-compliant use of the facilities; ;
- of reckless, aggressive or inappropriate behaviour (running, jostling, dangerous games, etc.); ;
- of the Client's state of health or physical limitations, or those of persons in their care; ;
- of the Client's consumption of alcohol or faculty-impairing substances.
7.5 Customers are responsible for damage caused to the facilities, equipment or third parties by their behaviour or that of persons for whom they are responsible (children, guests, etc.). Raiffeisen Parc reserves the right to charge for repair or replacement costs, as well as any additional damage.
Article 8 – Minors
8.1 Minors under the age of 15 must be accompanied by a responsible adult. The Raiffeisen Parc does not provide individual supervision for minors.
8.2 Parents or accompanying adults remain responsible at all times for the minors in their care, including when they are not participating in the activities themselves. They must ensure that safety instructions and internal rules are observed.
8.3 The sale of alcohol is prohibited:
- under 16s for beer and wine; ;
- to under-18s for spirits, in accordance with current legislation.
Staff are authorised to request a valid identity document and to refuse the sale of alcohol in case of doubt.
Article 9 – Food and drink
9.1 It is prohibited to bring food or drinks from outside onto the premises of the Raiffeisen Parc, unless prior written agreement or exceptional authorisation has been granted by the staff (e.g. fruit for children, water bottles).
9.2 For certain events (e.g. birthdays), bringing in cakes or other items may be subject to Raiffeisen Parc’s approval and, where applicable, to a corkage fee or to specific conditions (allergies, hygiene, etc.).
9.3 Raiffeisen Parc may refuse any external product that does not comply with hygiene standards or internal rules.
Article 10 – Force majeure
10.1 The following are considered to be cases of force majeure or similar circumstances, including but not limited to: natural disasters, fire, flooding, pandemics, epidemics, decisions or restrictions imposed by the authorities, strikes, lock-outs, widespread power cuts, acts of terrorism, civil unrest, or any other circumstance beyond Raiffeisen Parc’s control that renders the performance of the service impossible or unreasonably difficult.
10.2 In the event of force majeure, Raiffeisen Parc shall be released from its obligation to provide the service in question and may cancel or postpone the booking or event. Any sums already paid for the service not provided may, at Raiffeisen Parc’s discretion:
- to be reimbursed, or
- be converted into a credit balance or a deferral.
10.3 Any other compensation payable to the Client (damages, travel expenses, loss of earnings, etc.) is excluded, subject to mandatory Swiss law.
Article 11 – Photography (photos/videos) and image rights
11.1 Raiffeisen Parc may take, or arrange for others to take, photographs or videos on its premises for promotional, communication or illustrative purposes relating to its activities (website, social media, advertising materials, etc.).
11.2 By visiting Raiffeisen Parc, Customers agree that their image may occasionally appear in such photographs, provided that this does not infringe their personal rights. Customers who object to this may notify reception or write to Raiffeisen Parc at the contact address provided. Raiffeisen Parc will endeavour to take this objection into account, as far as possible.
11.3 The The children will never be individually identifiable (mention of the name, a clearly recognisable stand-alone photograph) for promotional purposes without explicit parental consent.
11.4 Any images taken by guests (photographs, private videos) may not be used for commercial or professional purposes without the prior written consent of Raiffeisen Parc. The privacy of other guests must be respected.
Article 12 – Personal effects
12.1 Customers are solely responsible for the safekeeping and security of their personal belongings (clothes, mobile phones, wallets, jewellery, etc.).
12.2 Raiffeisen Parc does not provide a left-luggage service or safekeeping of valuables. Raiffeisen Parc accepts no liability for the loss, theft or damage to personal belongings on the premises, except in the event of gross negligence or wilful misconduct on the part of Raiffeisen Parc.
Article 13 – Gift vouchers
13.1 Gift vouchers issued by Raiffeisen Parc are valid 10 years from the date of purchase, in accordance with Swiss law, unless otherwise stated on the voucher.
13.2 Gift vouchers may be used to pay for services offered by Raiffeisen Parc (activities, refreshments, etc.), with the possible exception of certain private events or specific services, as indicated at the time of purchase.
13.3 Gift vouchers:
- are neither refundable nor exchangeable for cash; ;
- do not entitle the holder to a cash payment of the difference if the chosen benefit is of a lower value than the voucher.
13.4 No replacement will be provided in the event of loss, theft, destruction or expiry of the voucher. The Customer is responsible for safeguarding the medium (physical or digital) containing the voucher code or reference number.
Article 14 – Protection of personal data
14.1 Strike Park SA, as the data controller, undertakes to process customers’ personal data (collected via the customer account, online bookings, QR orders, etc.) in accordance with the Federal Act on Data Protection (FADP) and, where applicable, the relevant provisions on commercial communications.
14.2 Data is collected and processed, in particular, for the following purposes:
- management of bookings, orders and payments; ;
- management of customer accounts and the loyalty scheme; ;
- sending information about Raiffeisen Parc’s services; ;
- sending of marketing communications, subject to the Customer's explicit consent where required; ;
- improvement of services and internal statistics.
14.3 Data is not sold to third parties. It is only transferred to service providers necessary for the performance of the contract (e.g. payment service provider Worldline/SaferPay) or for technical reasons (hosting, maintenance, etc.), subject to contractual obligations of confidentiality and security.
14.4 Customers have the following rights, within the limits of applicable law:
- right of access to their data; ;
- right to rectification of inaccurate or incomplete data; ;
- right to erasure in the cases provided for by law; ;
- right to object to or restrict certain processing.
14.5 For further information regarding data processing and the exercise of rights, Customers are invited to consult the Privacy policy of the Raiffeisen Parc, available on its website.
Article 15 – Intellectual Property
15.1 All elements present on the Raiffeisen Parc website, application and in its communication (texts, logos, brands, illustrations, photos, videos, design, etc.) are protected by intellectual property law and are the exclusive property of Strike Park SA or its partners.
15.2 Any total or partial reproduction, representation, use, dissemination or modification of these elements without the prior written authorisation of Raiffeisen Parc is prohibited.
15.3 In particular, it is prohibited to use the trademarks, logos or distinctive elements of the Raiffeisen Parc for commercial or advertising purposes without express authorisation.
Article 16 – Limitation of liability
16.1 Within the limits of mandatory Swiss law, the liability of Raiffeisen Parc is limited:
- to direct damage caused intentionally or by gross negligence; ;
- to the amount actually paid by the Client for the service giving rise to the damage.
16.2 All liability for indirect or consequential loss is excluded, in particular for:
- loss of earnings or turnover; ;
- additional travel or accommodation expenses; ;
- non-material damage (stress, loss of time, etc.).
16.3 The limitations and exclusions of liability provided for in these T&Cs shall not apply in the event of contrary mandatory provisions of Swiss law (in particular in the event of liability for injury to life or physical integrity resulting from intentional misconduct or gross negligence).
Article 17 – Applicable law and jurisdiction
17.1 These General Terms and Conditions and the contractual relations between Raiffeisen Parc and the Client are governed by Swiss law, excluding the conflict of law rules.
17.2 Subject to the mandatory provisions protecting consumers, the for legal use only for any dispute arising from these T&Cs or the contractual relations between the parties is to Delémont, Canton of Jura, Switzerland.
17.3 If any provisions of these GTC should be invalid or void, the validity of the remaining provisions shall not be affected thereby. The invalid provisions shall be replaced by provisions that comply with the law and come as close as possible to the original economic intention.
