{"id":13563,"date":"2026-04-15T18:41:17","date_gmt":"2026-04-15T16:41:17","guid":{"rendered":"https:\/\/raiffeisen-parc.ch\/?page_id=13563"},"modified":"2026-04-27T18:10:51","modified_gmt":"2026-04-27T16:10:51","slug":"sales-policy-auberge-du-parc","status":"publish","type":"page","link":"https:\/\/raiffeisen-parc.ch\/en\/politique-de-vente-auberge-du-parc\/","title":{"rendered":"Politique de vente – Auberge du Parc SA"},"content":{"rendered":"
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SALES POLICY - AUBERGE DU PARC SA\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AUBERGE DU PARC SA<\/h2>

Auberge du Parc SA is a public limited company registered in the Commercial Register under the identifier CHE-214.208.039 <\/strong>with its registered office at Rue de l\u2019Avenir 8, 2800 Del\u00e9mont \u2013 Switzerland<\/p>

(hereinafter \u00abAUBERGE DU PARC\u00bb).<\/p>

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AUBERGE DU PARC SA publishes and operates the website https:\/\/raiffeisen-parc.ch\/auberge-du-parc\/<\/a> \u00a0AUBERGE DU PARC SA manages the Auberge du Parc hotel establishment.<\/p>

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1. PREAMBLE<\/h2>

The purpose of these general terms and conditions (hereinafter the \u00abGeneral Terms and Conditions\u00bb) is to define the terms and conditions under which AUBERGE DU PARC enables its customers (hereinafter the \u00abCustomer(s)\u00bb) to use all the services, in particular booking services, available on this Site and described in more detail below (hereinafter collectively the \u00abServices\u00bb).<\/p>

Prior to booking any Service on the Website, the Customer declares (i) that they are acting for personal purposes which do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity and (ii) that they have full legal capacity to enter into commitments under these General Conditions.<\/p>

The Customer is requested to read these Terms and Conditions carefully, prior acceptance of which is mandatory for the booking of any Service offered on the Site. Each Customer is advised to save and print these Terms and Conditions using the standard functionalities of their browser and computer. The Customer must also consult the Specific Conditions which appear on the price list and which are specific to the Establishment.<\/p>

AUBERGE DU PARC reserves the right to modify or supplement, at any time, all or part of these General Terms and Conditions. In this event, the new version of the General Terms and Conditions will be available on the Site along with its effective date. Customers are advised to check the General Terms and Conditions regularly to take note of any potential modifications. In any event, the Customer shall only be bound by the single version of the General Terms and Conditions in force at the time the Customer makes the reservation for their Service.<\/p>

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2. DESCRIPTION OF SERVICES<\/h2>

2.1 AUBERGE DU PARC SERVICES<\/h3>

AUBERGE DU PARC offers on its Website (i) booking services for hotel rooms or other types of accommodation (\u00abAccommodation Services\u00bb) and (ii) services complementary to the said services (\u00abComplementary Services\u00bb). Accommodation Services and Complementary Services are hereinafter collectively referred to as the \u00abAUBERGE DU PARC Services\u00bb.<\/p>

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2.1.1 HOSTING SERVICES<\/h3>

The Site allows the booking of rooms and other types of accommodation provided by Auberge du Parc SA (hereinafter referred to as the \u00abEstablishment\u00bb).<\/p>

The essential characteristics, availability dates, price, options offered, payment conditions and special terms of sale applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, etc.) are presented during the booking process as described in Article 3 below.<\/p>

In this regard, it is specified that the Establishment has its own specific terms and conditions of sale applicable to the selected rate, which are also available on the Site (hereinafter the \u00abSpecific Terms and Conditions\u00bb), which are brought to the Customer's attention prior to any booking on the Site. Thus, by way of example, the Specific Terms and Conditions may detail check-in and check-out times, the guarantee policy, the cancellation period, Wi-Fi access, specific conditions applicable to children, and the admissibility of pets provided they are kept on a lead or in a cage in the common areas of the establishment (for hygiene reasons, pets are never permitted in the dining rooms).<\/p>

In accordance with the regulations in force, the Client may be asked upon arrival at the Establishment to complete a registration form. To do this, the Client must present an identity document.<\/p>

Customers who have opted for the online check-in service declare that they authorise AUBERGE DU PARC and\/or the Establishment to pre-fill the police registration form with the information provided to them at the time of booking.<\/p>

Upon arrival at the Establishment, the Client must sign the registration form after ensuring the accuracy of the pre-filled information and amending it where necessary.<\/p>

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2.1.2 COMPLEMENTARY SERVICES<\/h3>

The Website also allows the booking of Additional Services, such as breakfast, welcome options upon the Client's arrival, the upgrading of Accommodation Services or other services offered by the Establishment.<\/p>

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2.2 PARTNER SERVICES<\/h3>

AUBERGE DU PARC may enter into partnership and distribution contracts with third-party websites (\u00abPartners\u00bb) in order to enable the Customer to search for, select and book rooms in the Establishment via these partner platforms (hereinafter the \u00abPartner Services\u00bb).<\/p>

The conditions of sale applicable to these Partner Services are available on the Partner's website.<\/p>

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3. BOOKING JOURNEY<\/h2>

3.1 BOOKING AUBERGE DU PARC SERVICES<\/h3>

Bookings for AUBERGE DU PARC services are made by the Customer on the Website or via the CloudBeds online booking system. The booking process includes steps for booking stays with one or more Additional Service(s).<\/p>

Every reservation is deemed to be made as soon as the Customer clicks on the \u00abfinalise your reservation\u00bb page (i) in the case of a prepaid reservation, on the \u00abPay\u00bb button, or (ii) in the case of a reservation to be paid for at the Establishment, on the \u00abConfirm\u00bb button.<\/p>

The Client may make a booking for AUBERGE DU PARC Services on behalf of one or more other persons, up to a maximum of 7 (seven) rooms. Beyond this, the booking made by the Client will be subject to the conditions applicable to groups. For bookings concerning business groups, meetings, seminars, etc., it is necessary to contact the Establishment directly.<\/p>

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3.2 BOOKING OF PARTNER SERVICES<\/h3>

Bookings made by the Customer via the Partner Services are carried out through each Partner's website and mobile services. The booking is made directly between the Customer and the Partners, following the steps on the Partners' website and mobile services.<\/p>

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4. PRICES AND PAYMENT<\/h2>

4.1 PRICE<\/h3>

The prices relating to the booking of the Services are indicated before, during and after the booking.<\/p>

For Accommodation Services, the prices indicated are per room for the number of person(s) and selected date, unless otherwise stated in the Property's Special Conditions.<\/p>

Upon confirming the booking of a Service, the total price is indicated to the Customer as an amount including VAT in the commercial currency of the Establishment and is only valid for the duration indicated on the Website.<\/p>

Unless stated otherwise on the Site, options (for example, breakfast, half board, full board, etc.) that are not selected at the time of booking the Service are not included in the price.<\/p>

The tourist tax, presented during the booking process of the Service, is to be paid directly on-site to the Establishment, except in the case of online prepayment prior to the stay, where this amount may be included. The prices take into account the VAT applicable on the day of booking, and any change in the applicable rate of VAT will be automatically reflected in the price indicated on the invoice date.<\/p>

Finally, certain promotional offers are only available on the Site and sold exclusively online, and under no circumstances at the Establishment's reception desk.<\/p>

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4.2 BEST PRICE GUARANTEE<\/h3>

If the Customer finds a cheaper rate elsewhere within 24 hours of making a booking on the Website and no later than 48 hours before the scheduled arrival date at the Establishment, AUBERGE DU PARC undertakes to match the lowest rate and will offer a discount of 10%.<\/p>

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4.3 PAYMENT<\/h3>

4.3.1 General provisions<\/h4>

The Customer provides their payment details either (i) to prepay the reservation prior to the stay, (ii) as a guarantee for the reservation, or (iii) as part of the online check-out procedure, by entering the bank card number, expiry date and visual cryptogram directly in the designated area (secure entry via SSL encryption).<\/p>

AUBERGE DU PARC has chosen secure payment providers in order to secure online credit card payments. The Client's payment card is subject to a validity check by these partners and may be refused for several reasons: stolen or blocked card, limit reached, entry error, etc. In the event of a problem, the Client must contact their bank and the Establishment to confirm their booking.<\/p>

Available online payment methods include Visa, Mastercard and American Express cards, amongst others. This list is subject to change. For payments made at the Establishment, various payment methods may be accepted. The Customer must present the bank card used to guarantee the reservation or make the prepayment.<\/p>

An electronic invoice will be sent to the email address provided by the Customer when making their booking.<\/p>

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4.3.2 Prepayment<\/h4>

Prepayment means any payment made by the Customer at the time of booking. Once the prepayment has been made, the Customer receives a booking confirmation email.<\/p>

The amount debited at the time of booking includes the total amount indicated during the reservation (including all applicable taxes, with the exception of local tourist taxes) and, where applicable, the price of the options selected by the Customer.<\/p>

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4.3.3 Bank guarantee<\/h3>

Guaranttee of the reservation by credit card means taking the Customer's payment details at the time of booking. The Customer's credit card is not debited and payment for the stay is made directly to the Establishment on the day of arrival or departure, unless the Customer fails to appear at the Establishment and has not previously cancelled their reservation in accordance with the cancellation conditions of the booked rate.<\/p>

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4.3.4 Pre-authorisation<\/h4>

It is the responsibility of the establishment to define the rules relating to pre-authorisation.<\/p>

If the Customer has not pre-paid online for their stay, on the day of the Customer's arrival, the Establishment may request an authorisation (also known as a \u00abpre-authorisation\u00bb) from the Customer's bank on the bank card, which may be up to the amount of the reservation plus a flat-rate amount to cover any potential consumption or expenditure by the Customer on site (breakfast if not included in the rate, restaurant, bar, city tax where applicable, etc.).<\/p>

Example: 2 nights at CHF 150.- + CHF 50.- estimated for extras = authorisation request of CHF 350.-.<\/p>

The pre-authorisation request is not an immediate debit but corresponds to a reserve for subsequent payment. Please note that processing the release of the pre-authorised amount usually takes twenty-four (24) to forty-eight (48) hours, but the timeframe may reach seven (7) working days or more, depending on the cardholder's bank.<\/p>

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4.3.5 Customer No-Show<\/h3>

Unless otherwise provided in the Establishment's Special Conditions, if the Customer fails to show up on the first day of their Accommodation Service booking, the Customer's booking shall be cancelled in full and the Establishment shall put the booked Accommodation Services back on sale:<\/p>

  • In the event that the booking subject to a no-show is a non-cancellable and\/or non-exchangeable and\/or non-refundable booking, the Establishment shall retain, as a deposit, the entirety of the sums paid by the Customer at the time of booking; ;<\/li>
  • In the event that the booking subject to a no-show is a cancellable reservation guaranteed by credit card, the Establishment shall debit the credit card provided at the time of booking for the total amount including tax of the first night booked.<\/li><\/ul>

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    4.4 ONLINE CHECK-IN SERVICE<\/h3>

    To facilitate and speed up the Guest's arrival and\/or departure from the Establishment, AUBERGE DU PARC may offer an online check-in service, a digital procedure allowing the check-in to be digitized prior to the stay and subject to the reservation being eligible for this service.<\/p>

    The Customer shall receive, where applicable, an invitation from the Establishment offering them the benefit of the online check-in service prior to the scheduled arrival date.<\/p>

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    5. CANCELLATION OR MODIFICATION OF A SERVICE BOOKING<\/h2>

    For each Service booking, the Particular Conditions specify the terms and conditions for cancelling and\/or modifying the booking.<\/p>

    Prepaid bookings cannot be modified and\/or cancelled. The deposit (sums paid in advance) is non-refundable.<\/p>

    When the Particular Conditions allow for cancellation or modification:<\/p>

    • the cancellation of a Service booking can be made directly on the Site via the \u00abView or cancel your booking\u00bb section; ;<\/li>
    • The modification of a Service booking can be made directly with the Establishment, the contact details of which are specified on the booking confirmation sent by email.<\/li><\/ul>

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      In the event of a Service being interrupted by the Customer, the entire agreed price shall be collected. In the case of an Accommodation Service, unless expressly stipulated otherwise in the Particular Conditions, the Customer must vacate the room of the Establishment before the time indicated by the Establishment (generally 12:00 on the day the reservation ends). Failing this, an additional night's stay will be charged.<\/p>

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      6. CLIENT COMMITMENTS AND LIABILITY<\/h2>

      The Customer is solely responsible for their choice of Services on the Site and their suitability for their requirements, such that the liability of AUBERGE DU PARC may not be sought in this regard.<\/p>

      The Customer is also solely responsible for the information provided at the time of creating their account and\/or when booking any Service. AUBERGE DU PARC shall not be held liable in the event of erroneous or fraudulent information provided by the Customer.<\/p>

      The Customer, in particular, undertakes, by making a definitive booking for a Service, to pay the price thereof and to comply with the Special Conditions relating thereto. Furthermore:<\/p>

      • Any irregular, invalid, incomplete or fraudulent booking or payment for a reason attributable to the Customer shall result in the cancellation of the Service booking at the Customer's expense; ;<\/li>
      • The Customer must not invite onto the Premises any person whose behaviour is likely to be detrimental to the Establishment; ;<\/li>
      • The Customer must not bring food or drink from outside sources into the Establishment, unless the Establishment has clearly authorised this in advance; ;<\/li>
      • The Client shall not smoke in the non-smoking areas of the Establishment, in accordance with the regulations in force; ;<\/li>
      • The Customer must not disrupt the operation of the Establishment and must not compromise the security of the Establishment or of the people within it; ;<\/li>
      • Any behaviour contrary to public decency and order within the Establishment, as well as failure to comply with the Establishment's Internal Regulations, will lead the Establishment's management to ask the Customer to leave the premises without any compensation and\/or without any refund if a payment has already been made; ;<\/li>
      • Minors may only stay within the Establishment if accompanied by an adult and in possession of personal identification; ;<\/li>
      • The Client undertakes to ensure that the IT resources made available to them by the Institution (in particular the Wi-Fi network) are in no way used for illicit purposes or in violation of copyright.<\/li><\/ul>

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        The Client is responsible for all damage caused by them and\/or their guests within the Establishment and shall bear all costs generated by such damage and\/or by non-compliance with the aforementioned rules.<\/p>

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        7. COMMITMENTS AND LIABILITY OF AUBERGE DU PARC<\/h2>

        AUBERGE DU PARC undertakes, as part of an obligation of means, to provide access to the Site and the Services offered in compliance with the General Conditions and to act with diligence and competence and to make every effort, within reasonable limits, to remedy any malfunction brought to its attention.<\/p>

        However, AUBERGE DU PARC may find itself obliged to temporarily suspend the Site without notice, notably for technical maintenance reasons, without this incurring its liability.<\/p>

        The Customer acknowledges and accepts that AUBERGE DU PARC cannot be held liable for any inconvenience or damage arising from the use of the Internet network, including, without limitation:<\/p>

        • poor transmission and\/or reception of any data and\/or information on the Internet; ;<\/li>
        • the failure of any reception equipment or communication lines; ;<\/li>
        • any malfunction of the Internet network preventing the proper operation of the Site and\/or the booking of the Services.<\/li><\/ul>

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          8. FORCE MAJEURE AND ALTERNATIVE ACCOMMODATION<\/h2>

          Neither party shall be held liable to the other party for any failure to perform its obligations resulting from a case of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations and that each party shall bear the burden of the resulting costs. Cases of force majeure shall be deemed to include those usually recognised by the case law of the Swiss Federal Supreme Court.<\/p>

          If the case of force majeure were to last for more than thirty (30) days from the date of its occurrence, these General Terms and Conditions may be terminated by either party without either of them being able to claim the award of damages.<\/p>

          In the event of force majeure, an exceptional event or the impossibility of providing the Service, and in particular of making the reserved room available to the Client, the Establishment reserves the right to accommodate the Client in an establishment of equivalent category, subject to the prior agreement of the Client. Reasonable expenses relating to the transfer between the two establishments shall be borne by the establishment initially chosen.<\/p>

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          9. CONTACT, CUSTOMER SERVICE AND COMPLAINTS<\/h2>

          To make a reservation for a Service available on the Website, the Customer can contact the Auberge du Parc directly by telephone or email during opening hours.<\/p>

          For any questions related to the proper performance of a Service booked on the Site (requests for additional information, modification or cancellation of a booking), the Customer is invited to contact the Establishment directly, the contact details of which are indicated in the booking confirmation email.<\/p>

          For any comments and\/or complaints relating to the booking of a Service (grievance, non-performance or poor performance of the Service), please contact the hotel concerned.<\/p>

          To facilitate the processing of claims, it is advisable to send complaints in writing within eight (8) days following the date of performance of the Service.<\/p>

          In his\/her interactions with customer service, the Customer undertakes to remain courteous and not to make disparaging remarks, notably regarding AUBERGE DU PARC, its employees or collaborators.<\/p>

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          10. PERSONAL DATA<\/h2>

          When the Customer uses the Site, in particular when making a reservation, AUBERGE DU PARC processes personal data under the conditions described in the \u00abPrivacy Policy\u00bb accessible on the Auberge du Parc SA website.<\/p>

          The Customer is informed, on each personal data collection form, of whether the responses and information are mandatory or optional by the presence of an asterisk.<\/p>

          Therefore, the information collected in connection with the Customer's booking is intended for AUBERGE DU PARC, its partners, and its service providers (in particular online payment service providers and the CloudBeds hotel management system) for the purposes of fulfilling the booking or taking pre-contractual steps.<\/p>

          In order to secure payment operations, AUBERGE DU PARC implements in particular personal data processing intended to determine the level of fraud risk associated with each transaction.<\/p>

          The Customer may at any time exercise the rights they have under the personal data protection regulations. All useful information for this purpose is set out in the \u00abPrivacy Policy\u00bb.<\/p>

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          11. MISCELLANEOUS<\/h2>

          The entry of the required bank details and the electronic acceptance of these General Terms and Conditions and the Specific Terms and Conditions constitute an electronic contract between the parties which serves as proof between the parties of the booking of the Service and of the due date of the sums payable in performance of the said booking.<\/p>

          The applicable General Terms and Conditions and Special Terms and Conditions express the entirety of the obligations of the parties. No other terms and conditions communicated by the Client may be incorporated therein.<\/p>

          In the event of any contradiction between the Particular Conditions and the General Conditions, the Particular Conditions shall solely apply to the obligation in question.<\/p>

          The authentic language is French. If the General Conditions should be subject to translation into a foreign language, the French language shall prevail over any other translation in the event of a dispute, litigation, difficulty of interpretation or execution of these conditions.<\/p>

          The Client acknowledges and agrees that AUBERGE DU PARC may assign these General Terms and Conditions, as well as all rights and obligations pertaining thereto, to third parties, without the prior written consent of the Client. The Client may not assign the General Terms and Conditions, nor the rights and obligations pertaining thereto, to third parties without the prior written consent of AUBERGE DU PARC.<\/p>

          If one or more stipulations of the Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent jurisdiction, the other stipulations shall remain in full force and effect.<\/p>

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          12. GOVERNING LAW AND DISPUTE RESOLUTION<\/h2>

          The Terms and Conditions are governed by Swiss law, without prejudice to any applicable mandatory protective provisions of the consumer's country of residence.<\/p>

          The Customer is informed by AUBERGE DU PARC of the possibility of resorting, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method.<\/p>

          In the event of a dispute, the Swiss courts with jurisdiction at the registered office of Auberge du Parc SA shall have sole jurisdiction.<\/p>

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          Del\u00e9mont, 14.04.2026<\/em><\/p>

          Auberge du Parc SA<\/strong><\/p>

          <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          POLITIQUE DE vente – AUBERGE DU PARC SA AUBERGE DU PARC SA Auberge du Parc SA est une Soci\u00e9t\u00e9 Anonyme immatricul\u00e9e au Registre du Commerce sous l’identifiant CHE-214.208.039 dont le si\u00e8ge social est sis \u00e0 Rue de l’Avenir 8, 2800 Del\u00e9mont \u2013 Suisse (ci-apr\u00e8s \u00ab AUBERGE DU PARC \u00bb). \u00a0 AUBERGE DU PARC SA \u00e9dite […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13563","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/raiffeisen-parc.ch\/en\/wp-json\/wp\/v2\/pages\/13563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raiffeisen-parc.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/raiffeisen-parc.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/raiffeisen-parc.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/raiffeisen-parc.ch\/en\/wp-json\/wp\/v2\/comments?post=13563"}],"version-history":[{"count":3,"href":"https:\/\/raiffeisen-parc.ch\/en\/wp-json\/wp\/v2\/pages\/13563\/revisions"}],"predecessor-version":[{"id":13872,"href":"https:\/\/raiffeisen-parc.ch\/en\/wp-json\/wp\/v2\/pages\/13563\/revisions\/13872"}],"wp:attachment":[{"href":"https:\/\/raiffeisen-parc.ch\/en\/wp-json\/wp\/v2\/media?parent=13563"}],"curies":[{"name":"well played","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}